When you return an item bought through TikTok Shop, you may be given a return QR code instead of a printed label. This is part of the shop and courier's returns process, not a code you create. Here's what it is, how to use it, and what to do if it doesn't work at the drop-off point.
What a Return QR Code Is
A return QR code is a paperless way to process your return. Instead of printing a shipping label, you take the code to the designated drop-off location, where staff or a kiosk scans it to retrieve your return details and print the label or accept the parcel directly.
How to Use It
After requesting a return in your TikTok Shop order history, you'll receive the QR code in the app or by email. Bring your packaged item and the code to the carrier's drop-off point indicated in the instructions. Show the code on your phone screen for staff or the kiosk to scan.
If the Code Won't Scan
Make sure your screen brightness is up and the code is fully visible, since glare and dimness cause most scan failures. If it still won't scan, the drop-off point can often look up the return using the order or reference number shown alongside the code. Check the code hasn't passed its return window, too.
Keeping Your Return on Track
Follow the carrier and timing specified in your return instructions, since codes are usually tied to a particular drop-off network and deadline. Keep any receipt or confirmation the drop-off point gives you as proof until your refund is processed. (This return code is issued by the shop and courier; it's unrelated to a profile TikTok QR code you might create to share your account.)
FAQ
Common questions are answered in the FAQ section below.